How do I make sure Cross Sell is installed on my store's theme?

Not having our code snippet installed is the first cause of cross sells not showing on your Product and/or Cart pages. Please see below to verify that our snippet is installed on your theme.


1) Click on your store's "Online Store" then click on Actions -> Edit Code (*if you're uncomfortable editing your theme's code, please get in touch)


2) Locate the folder named Snippets and verify that either a file named cross-sell.liquid and/or cross-sell-custom.liquid exist (it's OK to have both)


3) To check if our code snipped is installed on your product pages -> Locate the folder named Templates. Then click on a file named product.liquid and check/find if a piece of code that says {% include 'cross-sell' %} or {% include 'cross-sell-custom' %} is in that file. Alternatively, if you see something like {% section 'product-template' %}, then check if the code previously mentioned is inside a file named product-template.liquid inside the Sections folder.


4) To check if our code snipped is installed on your cart page -> Locate the folder named Templates. Then click on a file named cart.liquid and check/find if a piece of code that says {% include 'cross-sell' %} or {% include 'cross-sell-custom' %} is in that file. Alternatively, if you see something like {% section 'cart-template' %}, then check if the code previously mentioned is inside a file named cart-template.liquid inside the Sections folder.


If you would like us to help you to integrate Cross-sell into your Shopify store, then please get in touch and we will get back to you as soon as we can.


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