Why is my upsell popup not working?

If you have activated our Upsell Popup feature via our app's Settings -> Quickview & Popup Settings, and nothing is showing up when users click on "add to cart", then the problem might be one of the following.

1) You have not added our embed snippet to your theme's product template. 

If this is the case, or you're not sure, read our theme install article or get in touch.

2) your theme's cart type might be interfering with functionality. 

Currently, our app works best when using a cart of type "page"

In most themes, you can verify/switch the cart type of your theme by going to Online Store -> Themes -> Actions -> Customize -> Theme Settings -> Cart (you might also have Cart or Cart Settings). Then change the "Cart"  from whatever you have (e.g. Drawer/Slider/MiniCheckout/Popup) to type "page". Don't forget to hit "Save" on the top right!

3) Make sure you are either using/showing Handpicked or Global Product Cross Sells in the Product Detail Page Settings, as the Upsell Popup uses product cross sells to feed the popup 

4) If you have already done all of the above, we might need to deploy an override for you. Please get in touch so we can help with this.

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