2) Check your Settings (which cross sells to show and when)

Cross sell's settings allow you to control the behavior of how cross sell items show in your store. Settings are accessed when logged in to the cross sell application. 


Available Settings






Products Detail Page Settings

  • Show / Hide Cross-Sell Items
    •  1  Option - Show default cross-sell items on all product detail pages, even those with handpicked cross-sell items
      Override all hand-picked cross-sell items in your store with your selected default cross-sell selections

    •  2 

       Option - Only show default cross-sell items on product detail pages that do not have their own handpicked cross-sell items

      If you have only hand-picked cross-sell items for a few of your available products and you wish to display your default set of cross-sell products on the product detail pages of the remainder of your inventory, then this is the option to choose.

    •  3 

       Option - Do not show default cross-sell items on my store

      Select this option if you only wish to display cross-sell items on products that you select cross-sell items for.The product.liquid template will not output the cross-sell snippet if the product your customers are viewing does not have any cross-sell associations.

    •  4 

       Option - Turn-off all cross-sell items on my product pages

      Select this setting if you would like to prevent all cross-sell associations from appearing on your product pages. This setting is useful if you wish to suspend the output of cross-sell information for any reason.

  • Section Headers
    •  5 

       Text - Heading for handpicked cross-sell items

      This setting allows you to set the title that you wish to appear above the cross-sell product thumbnails on your product pages. This particular setting will appear when a visitor views a product that has hand-picked cross-sells associated with it. You can leave this blank if you do not want a heading.

    •  6 

       Text - Heading for when default cross-sell items appear

      Similar to the above setting, this one allows you to set a different title when customers view a product that is displaying the default set of cross-sell items. This title can be set to the same as the above setting if you'd prefer there not to be any variation which is often the case. You can leave this blank if you do not want a heading.

  • Maximum Items
    •  7 

       Option - Maximum number of cross-sell items to show on the product page
      This setting allows you to control the number of cross-sell items that are output by the cross-sell liquid template. You may have associated 5 cross-sell items with a particular product, but your template may only have room for 4 cross-sell items to fit on the same line. Of course you can amend the CSS to reduce the margins and widths of the cross-sell items, but equally you can adjust this setting to control the number of items that are output onto the page.


Cart/Basket Page Settings

  • Show / Hide Cross-Sell Items on the Cart
    •  8 

       Checkbox - Show selected cross-sell items on the cart/basket page
      This setting allows you to turn on and off the cross-sells on your cart/basket page. If you have included the cross-sell snippet in your cart.liquid template and have seletced a set of cross-sells to appear on this page then this checkbox can be used to turn them on/off easily.

  • Section Headers
    •  9  Text - Heading for cart/basket cross-sell items
      This setting allows you to set the title that you wish to appear above the cross-sell product thumbnails on your cart/basket page. You can leave this blank if you do not want a heading.

  • Cart / Basket Maximum Items
    •  10 

       Option - Maximum number of cross-sell items to show on the cart/basket page
      This setting allows you to control the number of cross-sell items that are output by the cross-sell liquid template on your cart/basket page. You may have associated 5 cross-sell items with a particular product, but your template may only have room for 4 cross-sell items to fit on the same line. Of course you can amend the CSS to reduce the margins and widths of the cross-sell items, but equally you can adjust this setting to control the number of items that are output onto the page.

Application Settings

  • Turn on/off Cross-Sell Tracking
    •  11

       Checkbox - Turn on Cross-Sell tracking. The tracking feature and associated reporting is currently under development
      This feature is currently under development, however, every time a visitor to your site clicks on a Cross-Sell item, it is tracked by the Cross-Sell app. The intention is to then determine whether that visit resulted in a transcaction, and if so, whether the customer purchased the cross-sell item that was clicked. This should gather useful stats to highlight which Cross-Sells are and are not working for your product pages.

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